Frequently Asked Questions
Frequently Asked Questions answered by
the Car Pilot Transport Experts.
Frequently Asked Questions also called FAQs – we have the answers you might be looking for – if not you are always welcomed to call us directly.
SHOULD YOU SHIP YOUR VEHICLE OPEN OR ENCLOSED?
That’s completely a decision that we leave up to you the customer. 95% of the vehicles are transported open, this is the most popular way. Unless you make a request for your vehicle to be shipped enclosed it will most likely be shipped open. High end, luxury cars are often shipped enclosed for the ultimate protection. There are different elements in the air that can possibly damage your vehicle but this rarely happens. Shipping your vehicle enclosed to protect it from (from hail, ice, road hazards, etc.).
WHAT TYPE OF VEHICLES DO YOU SHIP?
All types of vehicles, all makes and models.
HOW DO I GET MY VEHICLE MOVED?
Start by contacting us and then getting a quote. After you receive a quote and you decide to work with us then you will sign the contracts agreeing to work with us. After the contracts are signed we with begin finding you a carrier that best fits your needs.
CAN I PACK ANYTHING IN MY VEHICLE?
No, we don’t recommend it. We can’t be liable for your precious items being damaged or possibly missing. No personal items should be left in the vehicle.
WILL MY DELIVERY ARRIVE ON TIME?
We do our very best to estimate transit times as closely as possible. Sometimes the weather and the road conditions may cause delays that are out of our control. Unfortunately, there’s no transport company that can guarantee you an exact time delivery because we can’t predict the future. But what we can guarantee is that we will do the best we can to come as close to the approximate time that we gave. We just want to do our best to keep a smile on your face.
WHAT FORMS OF PAYMENTS DO YOU ACCEPT?
Once we find a carrier that fits your needs we will charge your credit or debit card for your initial payment. The driver can accept COD (cash on delivery), certified check, or money order.
DO YOU USE TERMINALS?
No. because we will no longer be responsible for your vehicle once it’s left at a terminal. Anything can happen and we don’t want you to come back to any damages even if the vehicle is out of our hands.
DO YOU OFFER DOOR TO DOOR SERVICES?
Just a simple yes.
DO YOU REQUIRE DEPOSITS?
Yes. The deposit will not be charged until we find a carrier that works best for you.
WHAT IF MY VEHICLE DOESN’T RUN?
Yes. But it will potentially cost more money. So get an instant quote from us now.
WHAT DO I NEED TO PREPARE FOR MY SHIPMENT?
Deactivate any anti-theft devices. Lower or remove antenna if possible. Make sure your vehicle has anti-freeze to protect it from cold weather. Only have up to a ½ tank of gas, no more than that. It will only add to costly weight to the transport truck. Make sure all your personal belongings are out of your vehicle. Be sure that you or an authorized party is available for pickup. If you would like, have a camera to take pictures of your vehicle before it leaves your possession. We want to bring your vehicle back just the way we received it.
WHAT DO I DO IF MY VEHICLE IS DAMAGED WHEN IT’S DELIVERED?
Record it on the Bill of Lading. Make sure you have before and after pictures to back up your claims.
DO I HAVE TO BE PRESENT FOR PICK UP OR DELIVERY?
Yes. If for some reason you can’t be present be sure to give us the necessary information about an authorized party of your choice. The authorized party can be present if you cannot.
CAN I PUT A COVER OVER MY VEHICLE?
No, you cannot put any type of cover on your vehicle.
CAN I REQUEST A ONE DAY PICK UP?
Yes. But this will cost more. One day may not always be guaranteed but we can be sure to expedite the process for you.
HOW LONG WILL IT TAKE TO TRANSPORT MY VEHICLE?
As soon as we find the carrier that best fits your needs we will process your order and give you an estimated date of pickup and delivery.
CAN SOMEONE OTHER THAN I RELEASE OR RECEIVE MY VEHICLE?
Yes. If you give us the authorize party information and they have I.D. at the time of drop off.
ALL THESE ‘FREQUENTLY ASKED QUESTIONS’ REALLY DIDN’T ANSWER MY QUESTION, WHAT DO I DO?
You can contact us and we will be happy to answer any questions you may have.